Help Center

UBTECH>Support>Self-service>After-Sales Policy

Alpha After-Sales Policy

Returns Within 30 Days, 1 Year Warranty

1. Returns

End-Customer: If the robot host is found to have non-human performance failure (see "Performance Failure Table") within 30 days from the date of purchase (based on the date of the official sales invoice, purchase vouchers, or warranty card), and an authorized UBTECH overseas dealer confirms the performance failure, you can choose to repair the product, replace the product with a machine host of the same type and specifications, or return the product. If you choose to return or replace the product, please bring the entire goods (host and all of its components, including the original packaging)to the dealer location for a one-time refund of the purchase price or exchange for a new machine. Dealers are responsible for determining the specific details of refunds and exchanges.

Performance Failure Table

2. Repair Covered By Warranty

3. Paid Repairs

Under the following conditions, a reasonable fee must be charged for materials and repairs

(1) Out-of-warranty;

(2) No proof of purchase and valid invoice (except for proof of the warranty period);

(3) The contents of the purchase certificate or the logo of the physical product does not match or is altered;

(4) Product use or repair is inconsistent with the instructions for product use in the manual, or damage is caused;

(5) Damage caused by unauthorized dismantling or repair, unauthorized repair or modification by a company differentfrom UBTECH;

(6) Wetness, moisture, mildew;

(7) Failure of equipment accessories and other components aside from the main components listed above;

(8) Damage due to force majeure.

4. Supplementary Information

The above-mentioned overseas after-sales service policy is subject to change.

Jimu After-Sales Policy

Returns Within 30 Days, 1 Year Warranty

1. Returns

End-Customer: If the robot host is found to have non-human performance failure (see "Performance Failure Table") within 30 days from the date of purchase (based on the date of the official sales invoice, purchase vouchers, or warranty card), and an authorized UBTECH overseas dealer confirms the performance failure, you can choose to repair the product, replace the product with a machine host of the same type and specifications, or return the product. If you choose to return or replace the product, please bring the entire goods (host and all of its components, including the original packaging)to the dealer location for a one-time refund of the purchase price or exchange for a new machine. Dealers are responsible for determining the specific details of refunds and exchanges.

Performance Failure Table

2. Repair Covered By Warranty

3. Paid Repairs

Under the following conditions, a reasonable fee must be charged for materials and repairs

(1) Out-of-warranty;

(2) No proof of purchase and valid invoice (except for proof of the warranty period);

(3) The contents of the purchase certificate or the logo of the physical product does not match or is altered;

(4) Product use or repair is inconsistent with the instructions for product use in the manual, or damage is caused;

(5) Damage caused by unauthorized dismantling or repair, unauthorized repair or modification by a company differentfrom UBTECH;

(6) Wetness, moisture, mildew;

(7) Failure of equipment accessories and other components aside from the main components listed above;

(8) Damage due to force majeure.

4. Supplementary Information

The above-mentioned overseas after-sales service policy is subject to change.

After-Sale Policy

  • Alpha
  • Jimu
  • Cruzr
  • Accessories
  • Others