UBTECH adheres to globally applicable privacy protection laws and administrative regulations, and respects social morality and ethics.

Compliance with privacy protection is both a legal requirement and a reflection of our corporate values. To enable users to understand and appropriately control how their data is used, UBTECH utilizes methods such as Privacy Impact Assessments (PIAs) and Privacy by Design (PbD) to assess and mitigate privacy risks in products and services. UBTECH thoroughly evaluate whether project scenarios involve the processing of personal information and the associated risks, and consider privacy protection methods throughout the design and development process of our products and services. This comprehensive approach covers the products and services entire lifecycle, from before placing on the market, putting into service or use, until they are discontinued.

Each user has varying concerns about their personal information and their fundamental rights, and UBTECH respects users' rights regarding the processing of their personal information. UBTECH are committed to providing users with multiple avenues for personal information requests, including offering corresponding personal rights control settings on product pages. Users can also inquire about how to exercise their personal information rights through the following channels:

Telephone: +86-400-6666-700 (Monday to Friday, Beijing Time: 9:00 AM - 6:30 PM)

Email: ucare@ubtrobot.com

Address: 24th Floor, Building C1, Nanshan Smart Park, No. 1001 Xueyuan Avenue, Nanshan District, Shenzhen

UBTECH has established an emergency response mechanism for personal information leaks to ensure that emergency responses are initiated based on the regular process in the event of a breach. UBTECH strive to minimize the potential damage caused by personal information leaks and ensure that individuals affected by data breaches are notified promptly.

In addition to the above, UBTECH also takes the following measures to protect user privacy:

•  Appointing a Data Protection Officer (DPO)

•  Establishing a Data Compliance Joint Working Group

•  Formulating policy and procedure related to personal information protection

•  Conducting personal information protection training and awareness activities

•  Implementing security measures to strictly control access to personal information

•  Embedding privacy protection clauses in contracts with partners.